News & Insights

Commercial Collections - The latest news and insights

April 23, 2021

How to Prepare for Successful Debt Recovery Phone Calls

Begin by researching all the relevant information so you’re armed with the facts. Once the debtor picks up, listen carefully…

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March 15, 2021

The Psychology of Collections

Effective communication with a variety of people is an essential component of successful debt recovery. It is vital to achieving…

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February 15, 2021

How to Prepare for Debt Collection Success

Collect all that’s collectible while still protecting customer relationships. Learn more on how to prepare for debt collection success.

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January 27, 2021

Collections Compliance During the Pandemic

Our CEO, Meg Scotty, had the opportunity to share her experience and insights in a webinar hosted by the Federation…

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December 2, 2020

Types of Listeners

To help each member of your team improve it’s important for you to determine what type of listener they are….

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October 20, 2020

The COVID Impact Score

We’ve always made it a priority to make sure our methods and tools keep pace with the changes in industry…

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August 18, 2020

The Certified Agency Difference

What difference does a Certified Agency really make? Let’s break it down: Commercial Collection Agencies of America members carry a…

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May 21, 2020

The Next Chapter

Throughout this tumultuous pandemic and arduous regulatory time, one of my greatest sources of comfort has been that my team…

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April 22, 2020

Thinking ahead

First things first, we hope this message finds you well during these challenging and unprecedented times. It is our goal…

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March 23, 2020

Illinois “Stay at Home” order impacts Brennan & Clark

I am hopeful this finds you healthy and safe. I want to reiterate my message of gratitude from a few…

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