& better service
Protecting customer relations
For over 40 years of sustained determination we have become one of the most effective Commercial Collections agencies in North America.
We collect all that’s collectible, scoring a full 20% above the industry average. All achieved while respecting and protecting customer relations and delivering a top-class service.
Avoiding damage to client relationships is a fundamental part of our unique approach and is at the heart of our Contingency Collections service offering.
More money, not more complaints.
You can have it all! Bigger return and better service. We collect all that can be collected, while being sensitive to customer relations, and providing a top-class service. Our rates are not the lowest, but our returns are unbeatable.
Higher rate, but a bigger return
A new customer was getting a 24.5% net return rate from their current agency (they were recovering 29% gross and charging 15%). We charged 20% but got them a 27.2% net return by recovering 34%. We also delivered a much higher level of service.
A true collections fee at just 9.5%
The customer agreed to pay us a contingency rate of 25%, with their contracts allowing collection fees to be charged back to their customer. By collecting more, as well as the collections fees, the true contingency rate to the customer was just 9.5%.
Contingency collections services include:
Invoicing Services, Credit Inquiries, Customer Service calls, Letter Writing
Expert data mining to investigate and determine your right of recovery
Same day intervention from our team of experts
Legal Consultation and Litigation Management to enforce recovery
Let’s talk about bigger returns and better service
Tell us a little about your collections need and we’ll be in touch within 24 hours to discuss what we can do for you.