We’ll share all we knowWe’ll share all we know - the philosophy, processes, tools, techniques, tips – everything. We’ll show your team a new way, a better way. We’ll help your team do better and collect more.
— Kim Roland, Senior Trainer, Brennan and Clark
My team now looks at the goal as collecting money, not just making the calls.
I appreciate the focus you gave to not only collecting the money, but how to keep our customer in the process.
Great advice and techniques, and all illustrated with their own real world collections stories.
They gave my team more confidence. Our results have definitely improved.
The ‘Are they really out of business?’ part of the workshop really opened our eyes!
Following a more defined collections process has given us more credibility with our customers.
Not only are we recovering more in house, there are additional savings when I take into account the fees we would have historically paid an agency to recover the same amount.
Each of our collectors has expressed improved performance and they are energized and taking control.
As much as I was hesitant in the beginning, I’m so glad we went through with the training as the process has simplified my life.
Not only did we realize record breaking recoveries, but every contact with your office was met with a friendly, professional and prompt response. Thank you!
The follow up to help everyone make the learning part of their daily work was really effective.
Will you continue to follow up with my team to make sure they have implemented the tools?
Absolutely. To ensure the learning is applied is the most crucial step. It is one thing to get all the ideas; but it is another to integrate into your approach and real-work situations.
How long are the sessions?
Our live workshops can be tailored to 1, 4, 8, or 16 hours. Your team, can take our self-directed courses in their own time over a period of 3 weeks, they take about 5 hours in total to complete.
Can your training be tailored to our specific industry?
Yes. We have a vast knowledge of the inner workings of several industry sectors and offer intricate training with industry specific advice and scenarios.
Where is training conducted?
Most of our training programmes are delivered online. We also deliver on-site and in our own Training Center.
Talk to our training team
How can we help? Are there specific areas of your collection process or approach that need improvement?