News & Insights

Commercial Collections - The latest news and insights

November 11, 2022

Is inflation eroding your accounts receivable?

With inflation so high, businesses are understandably reluctant to borrow. Collecting past-due receivables could provide the cash flow you need,…

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September 26, 2022

How digital evolution is changing commercial collections

Digital technology is rapidly changing the face of the commercial collections,  finance and credit departments. As technology evolves, and the…

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April 15, 2022

Effectively Keeping your Account Receivables in check

Keeping your DSO in line means working aged account receivables is a top priority for any commercial collections department. First…

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December 20, 2021

Litigation: The Last Resort

When negotiations are stalling it can be useful to invoke the power of litigation but remember, legal action may ultimately…

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December 7, 2021

Move for Hunger

We’re honored to have done our part with our recent food drive. The need doesn’t stop when the holidays are…

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November 15, 2021

Work smarter with collections technology

Investing in appropriate technology can have a huge impact on your collections department. It can help you collate information, automate manual tasks, and even provide insight into customer behavior. Helping your team prepare better and work smarter.

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October 11, 2021

Brennan & Clark at ICE Conference 2022 for expert collection advice

Brennan & Clark is very proud to exhibit at the ICE Conference, October 16-19, 2022. We are so excited to…

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September 28, 2021

How to recruit, train and retain expert collection negotiators

Collection success depends on building an expert and effective team of negotiators. For the best results, start by hiring the…

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August 25, 2021

The Importance of Listening on Debt Collection Calls

Rather than talking, or debating, with debtors, an expert collector spends most of their time on a call listening to…

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July 28, 2021

Dealing with Debt Denial

Around 80% of all cases sent to a collections agency are referred simply because no-one has yet overcome the debtors’…

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June 16, 2021

Protecting Client Relationships

Prioritizing and protecting client relationships with their customers is key to Brennan & Clark’s collections success. Avoiding damage to client…

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April 23, 2021

How to Prepare for Successful Debt Recovery Phone Calls

Begin by researching all the relevant information so you’re armed with the facts. Once the debtor picks up, listen carefully…

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