News & Insights

The latest industry updates

October 11, 2021

Brennan & Clark at Virtual ICE Conference 2021 for expert collection advice

Brennan & Clark is very proud to yet again sponsor and exhibit at the Insurance Collection Executives Conference October 18-21,…

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September 28, 2021

How to recruit, train and retain expert collection negotiators

Collection success depends on building an expert and effective team of negotiators. For the best results, start by hiring the…

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August 25, 2021

The Importance of Listening on Debt Collection Calls

Rather than talking, or debating, with debtors, an expert collector spends most of their time on a call listening to…

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July 28, 2021

Dealing with Debt Denial

Around 80% of all cases sent to a collections agency are referred simply because no-one has yet overcome the debtors’…

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June 16, 2021

Protecting Client Relationships

Prioritizing and protecting client relationships with their customers is key to Brennan & Clark’s collections success. Avoiding damage to client…

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April 23, 2021

How to Prepare for Successful Debt Recovery Phone Calls

Begin by researching all the relevant information so you’re armed with the facts. Once the debtor picks up, listen carefully…

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March 15, 2021

The Psychology of Collections

Effective communication with a variety of people is an essential component of successful debt recovery. It is vital to achieving…

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February 15, 2021

How to Prepare for Debt Collection Success

Collect all that’s collectible while still protecting customer relationships. Learn more on how to prepare for debt collection success.

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January 27, 2021

Collections Compliance During the Pandemic

Our CEO, Meg Scotty, had the opportunity to share her experience and insights in a webinar hosted by the Federation…

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December 2, 2020

Types of Listeners

To help each member of your team improve it’s important for you to determine what type of listener they are….

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October 20, 2020

The COVID Impact Score

We’ve always made it a priority to make sure our methods and tools keep pace with the changes in industry…

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August 18, 2020

The Certified Agency Difference

What difference does a Certified Agency really make? Let’s break it down: Commercial Collection Agencies of America members carry a…

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