The latest industry updates

Prioritizing and protecting client relationships with their customers is key to Brennan & Clark’s collections success. Avoiding damage to client…

Begin by researching all the relevant information so you’re armed with the facts. Once the debtor picks up, listen carefully…

Effective communication with a variety of people is an essential component of successful debt recovery. It is vital to achieving…

Collect all that’s collectible while still protecting customer relationships. Learn more on how to prepare for debt collection success.

Our CEO, Meg Scotty, had the opportunity to share her experience and insights in a webinar hosted by the Federation…

To help each member of your team improve it’s important for you to determine what type of listener they are….

We’ve always made it a priority to make sure our methods and tools keep pace with the changes in industry…

What difference does a Certified Agency really make? Let’s break it down: Commercial Collection Agencies of America members carry a…

Throughout this tumultuous pandemic and arduous regulatory time, one of my greatest sources of comfort has been that my team…

First things first, we hope this message finds you well during these challenging and unprecedented times. It is our goal…

I am hopeful this finds you healthy and safe. I want to reiterate my message of gratitude from a few…

I am thankful to all of you who have reached out to us (either myself or members of my team)…