News & Insights

The latest industry updates

January 8, 2020

Litigation and the Elusive Debtor

You’ve done your research. Your agency has confirmed a physical address, checked their status with the Secretary of State, located…

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December 15, 2019

The Triadic System

When an account is referred to third-party collections, the process leads to one of three conclusions: The agency is able…

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December 2, 2019

Brennan & Clark Acquires Creditors Recovery Systems, Inc.

Brennan & Clark has merged with Creditors Recovery Systems, Inc. to provide commercial collection services to creditors across industry categories….

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November 7, 2019

21st Century Skip Tracing

For the average person, the term “skip tracing” is likely to evoke images of old Hollywood gumshoes, or maybe reality-TV…

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October 15, 2019

What About Billing Statements?

Thoughts from our CEO, Meg Scotty, on the question of sending billing statements: I am fortunate to have worked with…

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September 19, 2019

So Sue Me

When a collection agency has exhausted its efforts and payment still hasn’t materialized, it’s time to consider the next step:…

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September 4, 2019

FDCPA: Myths and Facts

Ever since it was enacted in 1977, all sorts of misconceptions about the Fair Debt Collection Practices Act (FDCPA) have…

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August 20, 2019

Three Keys to Improving In-House Collections

Your collection agency is a key piece of your receivables management puzzle, but not every past due account has to…

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August 5, 2019

Brennan & Clark CEO named to Standards Board

Meg Scotty, CEO of Brennan & Clark Ltd, has been named to the Independent Standards Board of the Commercial Collection…

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May 26, 2019

10 Reasons to Work with a CCAofA Certified Agency

Why should you work with an agency that is a Commercial Collection Agencies of America member?

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May 21, 2019

Always Read the Fine Print: Summary of Collection Laws

As the law varies state by state, it’s crucially important that all of our clients understand what is and isn’t legal when it comes to commercial collections

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May 20, 2019

How to Act When a Debtor is Hiding

A large percentage of the time, a debtor’s strategy is to avoid conversing with us. They implement this strategy for a variety of reasons.

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