News & Insights

Commercial Collections - The latest news and insights

December 20, 2021

Commercial Litigation: The Last Resort

When negotiations are stalling it can be useful to invoke the power of commercial litigation but remember, legal action may…

Read More
December 7, 2021

Move for Hunger

We’re honored to have done our part with our recent food drive. The need doesn’t stop when the holidays are…

Read More
November 15, 2021

Work smarter with collections technology

Investing in appropriate technology can have a huge impact on your collections department. It can help you collate information, automate manual tasks, and even provide insight into customer behavior. Helping your team prepare better and work smarter.

Read More
October 11, 2021

Brennan & Clark at ICE Conference 2022 for expert collection advice

Brennan & Clark is very proud to exhibit at the ICE Conference, October 16-19, 2022. We are so excited to…

Read More
September 28, 2021

How to recruit, train and retain debt collection negotiators

Collection success depends on building an expert and effective team of debt collection negotiators. For the best results, start by…

Read More
August 25, 2021

The Importance of Listening on Debt Collection Calls

Rather than talking, or debating, with debtors, an expert collector spends most of their time on debt collection calls listening…

Read More
July 28, 2021

Dealing with Debt Denial

Debt Denial – Around 80% of all cases sent to a collections agency are referred simply because no one has…

Read More
June 16, 2021

Protecting Client Relationships

Prioritizing and protecting client relationships with their customers is key to Brennan & Clark’s collections success. Avoiding damage to client…

Read More
April 23, 2021

How to Prepare for Successful Debt Recovery Phone Calls

Begin by researching all the relevant information so you’re armed with the facts. Once the debtor picks up, listen carefully…

Read More
March 15, 2021

The Psychology of Collections

Effective communication with a variety of people is an essential component of successful debt recovery. It is vital to achieving…

Read More