News & Insights

Commercial Collections - The latest news and insights

September 28, 2021

How to recruit, train and retain debt collection negotiators

Collection success depends on building an expert and effective team of debt collection negotiators. For the best results, start by…

Read More
August 25, 2021

The Importance of Listening on Debt Collection Calls

Rather than talking, or debating, with debtors, an expert collector spends most of their time on debt collection calls listening…

Read More
July 28, 2021

Dealing with Debt Denial

Debt Denial – Around 80% of all cases sent to a collections agency are referred simply because no one has…

Read More
June 16, 2021

Protecting Client Relationships

Prioritizing and protecting client relationships with their customers is key to Brennan & Clark’s collections success. Avoiding damage to client…

Read More
April 23, 2021

How to Prepare for Successful Debt Recovery Phone Calls

Begin by researching all the relevant information so you’re armed with the facts. Once the debtor picks up, listen carefully…

Read More
March 15, 2021

The Psychology of Collections

Effective communication with a variety of people is an essential component of successful debt recovery. It is vital to achieving…

Read More
February 15, 2021

How to Prepare for Debt Collection Success

Collect all that’s collectible while still protecting customer relationships. Learn more on how to prepare for debt collection success.

Read More
January 27, 2021

Collections Compliance During the Pandemic

Our CEO, Meg Scotty, had the opportunity to share her experience and insights in a webinar hosted by the Federation…

Read More
December 2, 2020

Types of Listeners

To help each member of your team improve it’s important for you to determine what type of listener they are….

Read More
October 20, 2020

The COVID Impact Score

We’ve always made it a priority to make sure our methods and tools keep pace with the changes in industry…

Read More