See the way
Make a difference
Over the past four decades, we have built an exceptionally effective B2B collections agency and collections team by developing, applying and honing the Brennan and Clark way. Our own unique mix of philosophy, talent development, process refinement and technological advancement. Always developing, never stopping, mastering the art of collections, seeking to make a difference.
Collect55
%
Collection rate, a full
20% higher than the
industry standard.
20% higher than the
industry standard.
19.8%
The average increase in recovery rate
that our training is proven to yield.
that our training is proven to yield.
19 Years
Average length of relationship
with our top 10 clients.
with our top 10 clients.
312 Hours
Number of annual training hours for a Brennan
& Clark team member vs industry average of 78.
& Clark team member vs industry average of 78.
9.8 Years
Average experience of our negotiators
vs the industry average of 8 months.
vs the industry average of 8 months.
29 States
Number of states where we
hold collections licenses.
hold collections licenses.
30Experts
Each member of our
collections team is a
highly trained
expert negotiator.
collections team is a
highly trained
expert negotiator.
5 Analysts
With 1 analyst for every 6 negotiators,
well beyond the industry norm.
well beyond the industry norm.
Our Story
1980
Brennan & Clark is established
Mike Brennan, with almost 20 years
industry experience, founded B&C.
industry experience, founded B&C.
1986
Innovative software inclusion
Innovative, proprietary software puts
Brennan & Clark at the cutting edge of
tailored services.
Brennan & Clark at the cutting edge of
tailored services.
1995
Fast Track
Industry first, payment up front service,
launched. The Fast Track Program.
launched. The Fast Track Program.
1997
Meg Scotty named President
Our new leadership team is established.
2005
Frank Carroll appointed Head Negotiator
Emphasizing our commitment to
developing advanced negotiation skills.
developing advanced negotiation skills.
2013
CCAofA is established
Meg and Frank become founding members of the
CCAofA and become instrumental in the
development of the most advanced industry
certification available to collection professionals.
CCAofA and become instrumental in the
development of the most advanced industry
certification available to collection professionals.
2017
Dedicated Outsource Team
Our Outsource department is fully up
and running as an independent division.
and running as an independent division.
2018
A brand-new direction
Brennan & Clark rebrands with an entirely new
identity to accurately reflect our vision & beliefs.
identity to accurately reflect our vision & beliefs.
2018
Fast Track reaches 100 customers
Our unique program reaches a milestone with
our ability to transform the way 100 companies
think about their past due receivables.
our ability to transform the way 100 companies
think about their past due receivables.
2019
Acquisition of CRS Inc
A Commercial Collection Agency that brought us deeper into the manufacturing arena.
2020
Seamless transition to homeworking
Responding to the COVID-19 pandemic, we moved seamlessly to remote working, without compromising security.
2020
Introduced COVID impact scoring
Our scoring system helps identify those least affected by the pandemic, so debt collection resources can be targeted wisely.
2021
Enhanced bad debt reporting
New reporting metrics help clients gauge the impact of writing off bad debts.
Our people are career negotiators, many with us for more than 10 years. A stark contrast to the average employee turnover in this sector of just 8 months. This level of experience and expertise delivers an entirely different experience for both debtor and client, as well as results that are far beyond the industry norm.
— Meg Scotty, CEO, Brennan & Clark
A team of collections experts
Our team has more than 245 years of combined industry experience. You
would expect us to know a thing or two about collections!
I’d give B&C a 9 out of 10. We’re consistently impressed with their service. They work hard, deliver results and they’re particularly sensitive to the relationships we have with our customers and the importance of protecting them.
— B&C Client from the advertising sector
