
“Brennan & Clark combines the personal touch of a hands-on partner with the expertise and professionalism of an industry leader.”
Timothy Miller: A Seasoned Credit Professional
With nearly 40 years of experience in credit, Timothy Miller’s expertise lies in managing commercial accounts and navigating the complexities of credit of the demanding building supply industry. Starting his career in retail credit, he transitioned to commercial credit and has spent over 25 years as Senior Credit Manager at Richards Building Supply.
Timothy oversees the credit operations for the Chicago region and manages the company’s third-party collections, ensuring delinquent accounts are handled with professionalism and efficiency.
“In commercial credit, you’re dealing with businesses rather than individuals. It’s less personal and more strategic, which makes the process both challenging and rewarding.” – Timothy Miller

Key Challenges for Debt Collection in the Building Material Supply Sector
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Managing Credit Risks with Small Businesses:
Many customers are small contractors or family-operated businesses with limited credit histories or inconsistent cash flow.
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High-Volume Transactions:
Frequent and smaller transactions with varying payment terms increase the likelihood of delinquent accounts.
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Prevalence of Business Decision Accounts:
Companies often extend credit to customers based on trust and potential, even when traditional credit metrics suggest otherwise.
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Economic Sensitivity:
Payment delays often mirror economic conditions, creating ebbs and flows in delinquency rates.
“We deal with a lot of small, family-run companies that may not meet the traditional credit standards, but we take calculated risks. Brennan & Clark helps us manage those risks effectively”– Timothy Miller

The Solution: A Partnership with Brennan & Clark
Richards Building Supply needed a partner capable of handling these complexities while maintaining professionalism and delivering results.
Richards Building Supply relies on Brennan & Clark as their exclusive third-party collection agency for accounts under six figures. The partnership allows Richards Building Supply to simplify and improve the collections process so that they can focus on core operations.
Why Brennan & Clark?
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Proactive and Responsive Support:
The team provides quick and hands-on support, ensuring accounts are handled efficiently.
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Thorough Recommendations:
They advise when to pursue legal action and when to avoid unnecessary expenses, conducting due diligence to secure payment effectively.
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Settlement Expertise with Client Collaboration:
Brennan & Clark excels in maximizing recoveries while collaborating to align settlement strategies.
“They’ve always been extremely proactive, responsive, and thorough. The hands-on personal touch they bring to collections makes all the difference.” – Timothy Miller

Results and Impact
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Improved Cash Flow:
Timely recovery of delinquent accounts ensures healthy financial operations and prevent supply chain disruptions.
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Ease of Communication:
Brennan & Clark’s efficient communication eliminates the need for constant follow-up.
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Higher-Than-Average Recovery Rates:
Richards Building Supply has consistently achieved higher returns on collections compared to industry benchmarks, thanks to Brennan & Clark’s expertise.
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Client-Centered Approach:
Their responsiveness to client feedback underscores their commitment to exceptional service.
“I trust them completely. Once I hand over an account, I know it’s in good hands.” – Timothy Miller
Brennan & Clark’s personalized service and industry expertise have made them an indispensable partner for Richards Building Supply. By consistently recovering at a higher return than the industry average, they have set themselves apart as a leader in B2B collections.