News & Insights

The latest industry updates

Effectively Keeping your Account Receivables in check

Keeping your DSO in line means working aged account receivables is a top priority for any commercial collections department. First…

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Litigation: The Last Resort

When negotiations are stalling it can be useful to invoke the power of litigation but remember, legal action may ultimately…

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Move for Hunger

We’re honored to have done our part with our recent food drive. The need doesn’t stop when the holidays are…

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Work smarter with collections technology

Investing in appropriate technology can have a huge impact on your collections department. It can help you collate information, automate manual tasks, and even provide insight into customer behavior. Helping your team prepare better and work smarter.

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Brennan & Clark at Virtual ICE Conference 2021 for expert collection advice

Brennan & Clark is very proud to yet again sponsor and exhibit at the Insurance Collection Executives Conference October 18-21,…

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How to recruit, train and retain expert collection negotiators

Collection success depends on building an expert and effective team of negotiators. For the best results, start by hiring the…

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The Importance of Listening on Debt Collection Calls

Rather than talking, or debating, with debtors, an expert collector spends most of their time on a call listening to…

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Dealing with Debt Denial

Around 80% of all cases sent to a collections agency are referred simply because no-one has yet overcome the debtors’…

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Protecting Client Relationships

Prioritizing and protecting client relationships with their customers is key to Brennan & Clark’s collections success. Avoiding damage to client…

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How to Prepare for Successful Debt Recovery Phone Calls

Begin by researching all the relevant information so you’re armed with the facts. Once the debtor picks up, listen carefully…

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The Psychology of Collections

Effective communication with a variety of people is an essential component of successful debt recovery. It is vital to achieving…

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How to Prepare for Debt Collection Success

Collect all that’s collectible while still protecting customer relationships. Learn more on how to prepare for debt collection success.

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