Brennan & Clark is a proud CCA of A Founding member – here’s why it matters

As a founding member of the Commercial Collection Agencies of America (CCA of A), Brennan & Clark is proud to have maintained its certification for more than 12 years. CCA of A certification requires rigorous vetting and an ongoing commitment to ethical, complaint collection practices. Those standards closely reflect our own philosophy and our commitment to delivering expert recovery solutions while protecting the integrity of our clients’ relationships. 

In short, maintaining exacting standards matters to us.

But as we look around at the commercial collection environment in 2026, we also know that compliance risks are changing. In fact, thanks to the shifting debt collection landscape, choosing an accredited debt collection agency has never been more relevant.

Navigating a tightening B2B collections environment

There are several reasons why the collections industry is facing an evolving compliance challenge right now.

With rising levels of both consumer and commercial debt, and a noticeable blurring of the lines between the two, most companies are finding that delinquencies are coming to a head faster. For recovery managers, that means the window for effective engagement is getting shorter, but the rules around debt collection are getting tighter.

Legislation is more stringent and commercial debt, which has historically lacked federal oversight, is now experiencing tighter scrutiny. Some states are expanding consumer-style protections to business debts with California’s expanded Rosenthal Act, for example, subjecting commercial debts under $500,000 to unfair and deceptive practice restrictions. And the State of New York has had similar legislation that has not come up for a vote as of yet.

Failing to adhere to ethical and compliant collection practices can increase legal risk. And simply engaging a commercial collection agency doesn’t remove the responsibility. In many cases, a business can still be held accountable for unethical or unlawful collection practices carried out on its behalf.

Why choosing a certified collection agency matters in 2026

Against this complex backdrop, choosing an accredited collection agency is a smart move. It offers an important way to protect your business, helping to ensure legal compliance, safeguard your reputation, and maximize financial recovery.

Safeguarding your reputation

Accreditation by a recognized industry body is one reason organizations choose Brennan & Clark. It demonstrates our ongoing commitment to ensuring client data is handled securely and employing ethical collection practices. It means that we will act as a trustworthy extension of your business, adhering to the highest industry standards.

And that’s important, because when a third party contacts your customers, your company’s name is on the line. You need to know that they will treat your debtors with professionalism. Selecting an accredited agency is one way to minimize the risks involved.

Ensuring your financial safety

Not only that, but selecting a CCA of A accredited agency, such as Brennan & Clark, also provides financial safety. Accredited agencies must maintain bonded and insured trust accounts, ensuring that the money recovered on your behalf is legally protected and allocated to your business.

Specifically, using a Commercial Collection Agencies of America member ensures that you receive:

• Prompt remittance of funds
• Minimum of $300,000 surety bond coverage
• Maintenance of separate trust accounts for collected funds

Combine this with reputable collection procedures that maintain your customers’ good will and ongoing oversight to ensure adherence to a rigorous code of ethics, and it’s clear that opting for an accredited commercial collection agency is more important now than at any other point.

Elevating collection industry standards

At Brennan & Clark, we have always recognized the value of compliance and regulatory protection. That’s why our negotiators are trained to handle sensitive disputes with precision.

For debtors, this reduces the emotional and operational stress of financial hardship, but for the industry as a whole, high standards and transparent codes of conduct are beneficial for everyone.

Professionalism and clear communication resolve debts faster and preserve valuable business relationships. That’s why Brennan & Clark always strives to drive innovation in collections best practice and to share our knowledge through training and consultancy.

It’s also why we’ll continue to work closely with Commercial Collection Agencies of America, not just to maintain our membership in the coming years, but also to drive industry standards and promote high quality collection practices.

Outsource your collections with confidence

At Brennan & Clark, we are not simply recovering outstanding balances. We’re representing your brand every step of the way. Our team combines industry-specific expertise, regulatory knowledge and a people-first approach to maximize recoveries while protecting the customer relationships you’ve worked hard to build.

Whether you’re evaluating a new collection partner or looking for an agency that shares your commitment to compliance, professionalism, and ethical recovery practices, we are here to help. Let’s talk.