Commercial Collections Specialist

Location On-site, Illinois
Date Added 07|08|2024
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Job Summary

Brennan & Clark is looking for high-energy and ambitious self-starters to join our growing Commercial Collections team. We hire both experienced and non-experienced collectors and have an excellent training program. We have a collaborative culture that allows us to help our clients by helping every employee grow, succeed, and make a difference. The level of effort that is put forth will help determine your success. If you have excellent communication skills and enjoy the art of negotiations, and being rewarded for your successes, this role could be a perfect fit!

Responsibilities

  • Primary responsibility is to negotiate collections from delinquent commercial accounts over the phone and via email.
  • Works from the established collector work queue to make contacts.
  • Applies critical thinking skills to determine appropriate solutions while overcoming obstacles to improve call outcomes.
  • Interact effectively and courteously with internal and external customers to maximize collection efforts and enhance revenue generation opportunities.
  • Understand company policies and procedures and execute without issue.
  • Meets phone requirements, inbound and outbound calls to debtors.
  • Follow communication “scripts” when handling different topics.
  • Responds to all questions and inquiries using procedures that fall within established parameters.
  • Identify and negotiate approved payment arrangements on past due balances within collection guidelines and laws and maintaining a strong customer relationship.
  • Keep detailed records of all conversations in our database.
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
  • Receive direction from leaders.
  • Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Job Qualifications

  • Strong customer service, active listening, negotiation skills and the ability to stay calm and professional.
  • Learns quickly and has strong problem-solving and critical thinking skills.
  • Ability to successfully multi-task and manage concurrent situations.
  • Be resilient. We are looking for positive energy, competitive drive and the ability to cope with rejection.
  • Communicates effectively and has strong written and verbal communication skills.
  • Works well independently and has strong project management and organization skills. Be open and willing to try new things.
  • Must be computer literate with the ability to input and retrieve data from database systems.
  • High School Diploma Required.
  • Entry level candidates who are highly motivated and energetic are urged to apply.

The starting pay is up to $20 per hour, depending on qualifications – PLUS uncapped commissions.

Experience

  • Collections: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

As a Team Member you will be offered

  • Positive work environment
  • Half-day summer Fridays
  • Business casual attire
  • Work/Life balance
  • Base hourly rate plus uncapped commissions
  • Paid Time-Off / Holidays
  • Benefits package including Medical, Dental & Vision Insurance
  • 401(k)

Job Type

Full-time

Work setting

Office-based, Villa Park, Illinois

Salary

$40,000.00 – $100,000.00 per year. Average earnings.

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