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They just hit it out of the
park for me…

Telecommunications Industry

“I was lost in a mess, overwhelmed…

“Six years ago, when I started in this job, I walked into an accounts receivable department that was a mess. No one had documented what customers had been turned over for collection, no one had written any balances off, and I had no idea which customers were in litigation. I was overwhelmed.

On my second day, I got a call from a sales rep at B&C welcoming me to the new position and offering to come visit me when the time was right. About 4 days later, I got a call from a Legal Coordinator from B&C asking me if she could bring me up to speed on a file as it was scheduled for trial in a month. Then at the end of my first week I received an email from my B&C Account Lead giving me a precise and detailed end-of-week status update. But I was lost in a mess, overwhelmed, and I ignored it all.

“…it really felt as if a weight had been lifted.

A similar update came a week later – but with a subject line that read “please don’t shoot the messenger, I only do hugs, can I help?”. I couldn’t help but laugh. It was time for me to put my hand up and ask for help, so I picked up the phone and called… and what a great conversation. When I hung up the phone, it really felt as if a weight had been lifted. Over the next week B&C brought me back through all they had been working on, they gave me an itemized list of all the accounts my predecessor had placed over the past 3 years and delivered it in a format that I could upload straight into my system. They made sure I had all the help and answers I needed. They just hit it out of the park for me, made me feel so welcomed, and helped me find my feet. That was 6 years ago. They’re still with me, still making me look like a superstar! And yes, we won that court case, and every single one since! Yes B&C collect money, but they do so, so much more than that.”

“…B&C collect money, but they do so, so much more.